Website Privacy Policy and Protection of Personal Information

Last updated: November 22, 2025

This privacy policy explains how we collect, use, disclose and protect your personal information when you use our website (the “Site”).

1. Who we are

• Organization: xMac info
• Website: xmacinfo.com

2. Person in charge of personal information (Privacy Officer)

We have appointed a person in charge of the protection of personal information (the “Privacy Officer”). You may contact this person for any question or to exercise your rights (see section 9).

• Name: Jacques R. Bélier
• Title: Privacy Officer
• Email: jrblier@xmacinfo.com

3. How do we collect your personal information?

We collect personal information mainly through technological means when you use our Site, for example:

• when you fill out an online form (contact form, information request, etc.);
• when you subscribe to our newsletter or marketing communications;
• when you contact us by email or phone using the contact details posted on the Site;
• through the use of cookies and similar technologies on the Site; and
• through the use of web analytics tools that record certain technical information about your visit.

Some non-personal information (e.g., aggregate usage statistics) may also be collected automatically.

4. What personal information do we collect and for what purposes?

4.1 Categories of personal information

Depending on the features you use, we may collect the following categories of personal information:

• Identification and contact information
  (e.g., first and last name, phone number, email address, mailing address);
• Information related to your requests or communications
  (e.g., subject of your message, details of your request, follow-up provided);
• Communication preferences
  (e.g., consent to receive newsletters or marketing communications);
• Technical or digital information
  (e.g., IP address, operating system, browser type and language, pages visited, visit duration, referrer URL, cookie identifier);
• Any other information you choose to provide through forms or communications.

4.2 Purposes for which we use personal information

We use your personal information only for the following purposes:

• to respond to your information requests and follow up with you;
• to provide you with the services or information you request;
• to manage our relationship with clients or users (files, follow-ups, request history);
• to send you, with your consent, newsletters or promotional communications that you have opted to receive;
• to analyze and improve the Site (statistics, performance, usability);
• to prevent fraud, ensure the security of the Site and comply with our legal obligations.

If we wish to use your personal information for a new purpose that is not compatible with the above, we will inform you and obtain a new consent where required by law.

5. Cookies and similar technologies

We use cookies and similar technologies on the Site. Cookies are small files stored on your device by your browser and usually contain a unique identifier and information about your visit.

5.1 Types of cookies we use

• Necessary cookies: required for the basic operation of the Site (e.g., security, session management). You cannot disable them using cookie preference tools, as the Site may no longer function properly.
• Performance and analytics cookies: help us understand how visitors use the Site (pages visited, errors, time spent, etc.) so we can improve the content and user experience.
• Personalization or marketing cookies (if applicable): used to tailor content or offers to your interests or to measure the effectiveness of our campaigns.

5.2 Managing your preferences

• You can configure your browser to block cookies or to notify you when a cookie is stored.
• If we use a cookie banner or preference manager on the Site, you can adjust your choices at any time (accept or refuse certain types of cookies).
• Refusing some cookies may limit certain features of the Site.

6. Who has access to your information?

6.1 Internal access

Within our organization, access to your personal information is limited to people who need it to perform their duties, for example:

• customer or user support staff;
• staff responsible for the Site and communications;
• staff responsible for managing records and follow-ups.

6.2 Service providers

We may share certain personal information with service providers who help us operate the Site and deliver our services, for example:

• web hosting providers;
• newsletter or email service providers;
• web analytics tool providers;
• technical or professional service providers (IT, consultants, etc.).

These service providers only have access to the information they need to perform their services and must protect it and use it only for those purposes.

6.3 Transfers outside Québec

Some of our service providers may be located outside Québec. When personal information is transferred outside Québec, we ensure that appropriate safeguards are in place, including contractual commitments that meet applicable legal requirements.

7. Retention and security of your information

7.1 Retention

• We retain your personal information only for as long as necessary for the purposes described in this policy or as required by law.
• When the information is no longer needed, we destroy it or anonymize it securely.

7.2 Security measures

We take reasonable measures to protect your personal information, including:

• Physical measures (e.g., restricted premises or equipment, controlled access);
• Technological measures (e.g., firewalls, access controls, backups);
• Administrative measures (e.g., internal policies, limited access, staff awareness).

No method of transmission or storage is entirely secure, but we aim to maintain a level of protection appropriate to the sensitivity of the information.

8. Your rights

Subject to the limits provided by law, you have the following rights regarding the personal information we hold about you:

• Right of access: to know whether we hold personal information about you and, if so, obtain a copy;
• Right to rectification: to request correction of inaccurate, incomplete or equivocal information;
• Right to withdraw consent: to withdraw your consent to our use or disclosure of your information when that use is based on your consent (for example, for marketing communications);
• Right to data portability, where required by law: to obtain, in a structured and commonly used technological format, certain computerized personal information that you have provided directly to us, and, where applicable, to request that it be transferred to another organization when technically feasible;
• Right to file a complaint with our Privacy Officer and, if you are not satisfied with the response, with the Commission d’accès à l’information du Québec.

9. How to exercise your rights or contact us

To exercise your rights or if you have any question or comment regarding this policy, you may contact our Privacy Officer:

• Email: jrblier@xmacinfo.com

You may also, if you deem it necessary, file a complaint with the Commission d’accès à l’information du Québec by consulting its official website.

10. Changes to this policy

• We may update this policy from time to time to reflect changes in our practices or in the law.
• The “Last updated” date at the top of this page indicates the date of the most recent version.
• When changes are significant, we may also notify you by an appropriate means (for example, a notice on the Site).